All Systems Operational

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Welcome to Next Telecom Status Page

We will post Major Network Outages and Planned works here.

To report service difficulties please email service@nexttelecom.com.au including as much information as possible such as Service ID / Account Number / Contact details and a brief description of your issue and our team will investigate.

If you are experiencing a high priority issue please follow up your email with a call to our team on 1300 006 398 or +61280718100.

Uptime over the past 90 days. View historical uptime.
Fibre Services Operational
90 days ago
99.36 % uptime
Today
NBN Services Operational
90 days ago
99.77 % uptime
Today
Voice Services Operational
90 days ago
99.94 % uptime
Today
Mobile Services Operational
90 days ago
100.0 % uptime
Today
Voice Services - MS Teams Calling ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 8, 2025

No incidents reported today.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025
NBN - VIC - Exhibition , Keysborough, South Morang, Cranbourne, Bendigo, Tullamarine, Karingals POIs
Resolved - Resolved by carrier approx 7pm 04/04.
Apr 5, 09:28 AEDT
Investigating - Please be advised, that Next Telecom has identified a network disruption affecting NBN services impacting multiple NBN POIs in Victoria. Exhibition , Keysborough, South Morang, Cranbourne, Bendigo, Tullamarine, Karingals POIs are impacted.

Carrier network teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete.

We apologise for the inconvenience this may have caused.
Apr 4, 18:56 AEDT
Apr 4, 2025
Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Fibre Services in NSW
Resolved - Services restored 7:20pm upon hardware replacement at Sydney Data Centre.
Mar 29, 19:33 AEDT
Identified - Since approx 11am some Fibre services delivered via the Telstra network are offline in NSW due to equipment failure. A replacement NTU is on way to site with field technician.
Mar 29, 16:42 AEDT
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Voice Outage
Resolved - This incident has been resolved.
Mar 25, 21:21 AEDT
Update - All services have restored and are stable.
Mar 25, 12:40 AEDT
Monitoring - Our upstream carrier have advised that they have resolved the outbound calling issue. We will continue to monitor the situation and will continue to redirect your outbound call traffic via another carrier until our own engineers have conducted more thorough testing.

Thank you for your patience and understanding.
Mar 25, 10:13 AEDT
Update - Whilst investigations are ongoing with our upstream carrier, we have been able to move outbound call traffic to anther carrier for some of our Cloud Business Phone services.
Mar 25, 09:55 AEDT
Investigating - Our upstream carrier is currently experiencing a major outage. This will be affecting customers with Cloud Business Phone (Next Advantage One and Enterprise), MS Teams Calling and SIP Trunks.

We are working with the upstream carrier to identify the issue and will provide updates as we receive them.

To note further, this outage is also affecting our phones. You can reach out to us at team@nexttelecom.com.au
Mar 25, 09:16 AEDT
Some Customers Facing Issues with Outbound Calling to Mobiles
Resolved - This incident has been resolved.
Mar 25, 12:39 AEDT
Investigating - Next Telecom have had multiple reports of Outbound calling issues. This is currently under investigation. Updates will be provided soon as they become available.
Mar 25, 09:12 AEDT
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