Update - We are continuing to work on a fix for this issue.
Mar 12, 2026 - 08:38 AEDT
Mar 12, 2026 - 08:38 AEDT
Identified - Fibre break impacting services in Penrith NSW area since 11th March 18:00.
Damage caused by vandals/theft.
1km of Fibre cable is being hauled currently. As soon as this has been completed the fibre will be spliced at each end and services will start coming online. Delays encountered due to proximity to Train line.
Mar 12, 2026 - 07:16 AEDT
Damage caused by vandals/theft.
1km of Fibre cable is being hauled currently. As soon as this has been completed the fibre will be spliced at each end and services will start coming online. Delays encountered due to proximity to Train line.
Mar 12, 2026 - 07:16 AEDT
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To report service difficulties please email team@nexttelecom.com.au including as much information as possible such as Service ID / Account Number / Contact details and a brief description of your issue and our team will investigate. Alternatively you can open a ticket via our NextView portal - https://portal.nexttelecom.com.au/portal
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Scheduled Maintenance
Next Telecom - Routing changes Mar 18, 2026 06:00-06:30 AEDT
Next Telecom will be performing routing changes to move Internet Traffic to new hardware within our Core Network in Sydney, Melbourne and Brisbane.
There is no expected impact to customer services.
If you experience any connectivity issues please provide your Service ID / IP Address and Destination IP and if possible a traceroute to our team via https://portal.nexttelecom.com.au/portal or team@nexttelecom.com.au or via phone 1300 006 398.
Posted on Mar 12, 2026 - 11:44 AEDT
There is no expected impact to customer services.
If you experience any connectivity issues please provide your Service ID / IP Address and Destination IP and if possible a traceroute to our team via https://portal.nexttelecom.com.au/portal or team@nexttelecom.com.au or via phone 1300 006 398.
Posted on Mar 12, 2026 - 11:44 AEDT