Update - The carrier has advised that the repair work is more complex than initially anticipated. Additional technicians have been deployed to the site to assist with the restoration efforts.
Unfortunately, restoration is expected to take longer than originally anticipated, and there is currently no confirmed ETA.
We will continue to monitor the situation and provide further updates as soon as they become available.
Oct 09, 2026 - 13:55 AEDT
Unfortunately, restoration is expected to take longer than originally anticipated, and there is currently no confirmed ETA.
We will continue to monitor the situation and provide further updates as soon as they become available.
Oct 09, 2026 - 13:55 AEDT
Identified - Carrier has identified a cable cut at around 11pm last night, between Sydney and Brisbane impacting some internet services (NBN and Fibre) around Central Coast. Field technicians have arrived at the location and commenced investigation. Issue is expected to be resolved in the next few hours.
Oct 09, 2026 - 09:53 AEDT
Oct 09, 2026 - 09:53 AEDT
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Welcome to Next Telecom Status Page
We will post Major Network Outages and Planned works here.
To report service difficulties please email team@nexttelecom.com.au including as much information as possible such as Service ID / Account Number / Contact details and a brief description of your issue and our team will investigate. Alternatively you can open a ticket via our NextView portal - https://portal.nexttelecom.com.au/portal
If you are experiencing a high priority issue please follow up your email with a call to our team on 1300 006 398 or +61280718100.
Fibre Services
Operational
NBN Services
Operational
Voice Services
Operational
Mobile Services
Operational
Voice Services - MS Teams Calling
Operational
SMS Gateway
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
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