All Systems Operational

About This Site

Welcome to Next Telecom Status Page

We will post Major Network Outages and Planned works here.

To report service difficulties please email team@nexttelecom.com.au including as much information as possible such as Service ID / Account Number / Contact details and a brief description of your issue and our team will investigate. Alternatively you can open a ticket via our NextView portal - https://portal.nexttelecom.com.au/portal

If you are experiencing a high priority issue please follow up your email with a call to our team on 1300 006 398 or +61280718100.

Uptime over the past 90 days. View historical uptime.
Fibre Services Operational
90 days ago
99.84 % uptime
Today
NBN Services Operational
90 days ago
99.51 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
Mobile Services Operational
90 days ago
98.81 % uptime
Today
Voice Services - MS Teams Calling Operational
90 days ago
100.0 % uptime
Today
SMS Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

VIC - Upgrade to Next Telecom Network (Fibre Services) - 10/09 05:00-06:00 Sep 10, 2026 05:00-06:00 AEST

VIC Ethernet Access Fibre Services will experience a brief 5-10 minute outage as services moved to new equipment.
The planned works are essential to allow for upcoming core network upgrades.
Change will be monitored closely by Next Telecom engineers.
If your service does not restore please restart your Router/Firewall and contact our team on 1300 006 398 or team@nexttelecom.com.au to troubleshoot.
Posted on Sep 03, 2026 - 05:55 AEST

VIC - Upgrade to Next Telecom Network (NBN DHCP Services) - 11/09 05:00-06:00 Sep 11, 2026 05:00-06:00 AEST

NBN Services in VIC will be migrated to our upgraded network in our Melbourne Data Centres.
Customers will experience a brief outage of 5-10 minutes between 5am and 6am on Friday 11th Sept.
If your connection does not restore please restart your Router/Firewall and contact our team on 1300 006 398 to troubleshoot.
Posted on Sep 11, 2026 - 05:00 AEST

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

VIC - Upgrade to Next Telecom Network (NBN PPPOE Services) - 03/09 05:00-06:00
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 05:00 AEST
Scheduled - NBN Services in VIC will be migrated to our upgraded network in our Melbourne Data Centres.
Customers will experience a brief outage of 5-10 minutes between 5am and 6am on Thursday 03/09.
If your connection does not restore please restart your Router/Firewall and contact our team on 1300 006 398 to troubleshoot.
Aug 26, 08:54 AEST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

NSW - Upgrade to Next Telecom Network (NBN DHCP Services) - 01/09 05:00-06:00
Completed - The scheduled maintenance has been completed.
Sep 1, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 05:00 AEST
Scheduled - NBN Services in NSW will be migrated to our upgraded network in our Sydney Data Centres.
Customers will experience a brief outage of 5-10 minutes between 5am and 6am on Tuesday 1st Sept.
If your connection does not restore please restart your Router/Firewall and contact our team on 1300 006 398 to troubleshoot.
Aug 19, 08:34 AEST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

NSW - Upgrade to Next Telecom Network (NBN PPPOE Services) - 28/08 05:00-06:00
Completed - The scheduled maintenance has been completed.
Aug 28, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:00 AEST
Scheduled - NBN Services in NSW will be migrated to our upgraded network in our Sydney Data Centres.
Customers will experience a brief outage of 5-10 minutes between 5am and 6am on Friday 28/08.
If your connection does not restore please restart your Router/Firewall and contact our team on 1300 006 398 to troubleshoot.
Aug 19, 08:33 AEST

Aug 27, 2026

VIC - NBN Services in Mount Eliza Region
Resolved - All services have been restored as of 8:15am.
Aug 27, 08:38 AEST
Update - Appox 50% of impacted services restored at 7:55am.
Engineers working to restore remaining impacted services with high priority.
Aug 27, 08:05 AEST
Identified - NBN Services in VIC Mount Eliza region have been offline since 2:30am due to a carrier outage. It is under investigation with high priority and we hope to have services back online shortly.
Aug 27, 06:40 AEST
NBN Services - Cheltenham VIC - Partial Outage
Resolved - Resolved 26/06 10:15am. All services have remained stable.
Aug 27, 06:38 AEST
Investigating - We have had reports that some services in Cheltenham VIC have experienced service disruptions due to a Carrier Fault.

This is under investigation with the Carrier.
Aug 26, 08:44 AEST
VIC - Upgrade to Next Telecom Network (Fibre Services) - 27/08 05:00-06:00
Completed - The scheduled maintenance has been completed.
Aug 27, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 AEST
Scheduled - VIC Ethernet Access Fibre Services will experience a brief 15 minute outage as Fibres moved to new equipment. The planned works are essential to allow for upcoming core network upgrades. Change will be monitored closely by Next Telecom engineers.
If your service does not restore please restart your Router/Firewall and contact our team on 1300 006 398 or team@nexttelecom.com.au to troubleshoot.
Aug 17, 07:57 AEST

Aug 26, 2026

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